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Apartment Ahoj!
Apartments Ahoj! & Laba

TERMS AND CONDITIONS


June 2, 2023

GENERAL TERMS AND CONDITIONS FOR TEMPORARY RENTAL OF APARTMENTS



DEFINITIONS

  1. Company - 4media Spółka z o.o. with its registered office at Cechowa 6, 81-174 Gdynia, Tax ID: 9581661907, REGON: 221800583, National Court Register: 0000443930," providing apartment and house rental services.
  2. Client - an individual or legal entity with legal capacity according to the Civil Code, entering into an agreement with the Company.
  3. Apartment - a residential unit described in the offer presented on the website.
  4. Reservation form - a document serving as a reservation of an apartment/house for a temporary stay.
  5. Deposit - an amount that constitutes part or the entire payment made by the Client for the stay in the apartment/house.
  6. Security deposit - a monetary amount paid by the Client before arrival to the Company's bank account, serving as a security for the costs related to any equipment losses or damages in the apartment/house. It will be returned to the Client within 7 days after departure if no deficiencies or damages in the apartment/house are found.

GENERAL PROVISIONS

The Company declares that it is authorized to provide temporary rental services for apartments and houses for short-term leisure stays of Clients.

RESERVATION

  1. The offer of available apartments and houses in the Company is available on the website https://apartamenty-nad-morzem-gdynia.pl/.
  2. Reservations of apartments/houses can be made online on the website https://apartamenty-nad-morzem-gdynia.pl/, electronically, or by phone.
  3. Reservation is made after the Client completes the online reservation form on the website or sends it via email.

RESERVATION

  1. The rental fee is provided in the reservation form each time.
  2. The fee includes the applicable 8% goods and services tax.
  3. The rental fee includes:
    • Stay in the apartment/house for the number of people specified in the form;
    • Stay of a child up to 3 years old who sleeps with an adult (guardian) and does not require an additional set of bedding;
    • Utilities consumed by the Client;
    • Laundry of bed linen and towels;
    • Final cleaning.
  4. The fee does not include:
    • Meals;
    • Additional cleaning;
    • Extra change of bed linen and towels;
    • Stay of pets;
    • Rental of a baby cot;
    • Tourist tax.

    unless otherwise stated in the reservation form.
  5. After 7 days of stay in the apartment/house, the Client is entitled to a free towel exchange. The exchange can be requested by the Client via email or phone to the Company.

PAYMENT TERMS

  1. In the case of online reservations made on the website apartamenty-nad-morzem-gdynia.pl, payment is made using one of the available online payment methods - credit card, bank transfer, BLIK. After the payment is made, the Client will receive a reservation summary along with the payment confirmation.
  2. In the case of telephone or email reservations, the Client will receive detailed instructions on how to make the payment. Failure to pay within 24 hours will result in the cancellation of the reservation.
  3. In the case of choosing "partial payment," the Client pays 25% as a deposit and the remaining amount up to 21 days before arrival. Failure to pay the remaining amount within 21 days before arrival will result in the cancellation of the reservation, and the funds will not be refunded.

RESERVATION CHANGES

  1. The Client can change the reservation date once, provided that the new date has available apartments/houses in the standard accepted by the Client, no later than 45 days before the scheduled arrival date. The new reservation date is binding and cannot be changed again. The Client is required to pay the price difference, if applicable, at the time of changing the reservation;
  2. In the case of changing the reservation date and/or switching to a cheaper apartment/house, the fee paid by the Client is non-refundable;
  3. If the requested change in the reservation is not possible, the reservation remains valid and will be carried out according to its original terms.

CANCELLATION OF RESERVATION

  1. The Company allows for the cancellation of a reservation without incurring costs if the Client finds a new Client for the same apartment/house during the same reservation period.
  2. In the case of a non-refundable cancellation, the Client will not receive a refund.
  3. In the case of a refundable cancellation more than 21 days before the start of the stay, the Client will receive a 100% refund.
  4. The Company may cancel a reservation if it has not been paid by the Client within the specified timeframe in the Reservation Form.

CHECK-IN AND CHECK-OUT RULES IN THE APARTMENT

  1. The Client is expected to arrive at the apartment/house on the first day of the stay as specified in the reservation, from the time determined by the Company unless otherwise agreed with the Company during the reservation.
  2. The Client should vacate the apartment/house by the time specified by the Company/Manager on the day of departure, unless otherwise agreed with the Company/Manager during the reservation or during the stay.
  3. The Client can collect the keys to the apartment/house after making all reservation payments, including the payment of a mandatory deposit (if indicated during the reservation). Only one set of keys is available for each apartment/house.
  4. The check-in and check-out of the Client in the apartment/house are contactless. After making the full payment for the reservation, the Client will receive check-in/check-out instructions via email to the address provided in the reservation form, on the day before the check-in date or after making the full payment for the reservation.
  5. On the day of check-out, the Client is required to leave the keys to the apartment in the designated place, according to the instructions sent by the Company. Failure to comply with this rule may result in the Client being charged for any costs incurred as a result.

CLIENT'S RESPONSIBILITY

  1. After taking over the apartment, the Client assumes full responsibility for the items of equipment and decor in the apartment/house.
  2. In the event of any deficiencies or damages to the apartment noticed by the Client, the Client is obliged to report them to the Company via email immediately after check-in. The inventory of apartment equipment is included in the offer description and/or photos on the website https://apartamenty-nad-morzem-gdynia.pl/.
  3. The Client making the reservation is responsible for the behavior of all roommates and individuals using the apartment during their stay, as well as any damages, losses, or missing items caused by the occupants of the apartment.

RULES DURING THE STAY

  1. The Client is obliged to properly secure the apartment (i.e., close doors and windows, store keys securely).
  2. The maximum number of people allowed to stay in the apartment is the number declared in the reservation form.
  3. Organizing parties in the apartment that disturb the order in the building is prohibited.
  4. A quiet time is enforced in all apartments between 10:00 PM and 7:00 AM.
  5. The Client is required to maintain the apartment used during the reservation in the proper condition and standard - as it was received on the first day of the stay.
  6. Smoking tobacco and other tobacco-like products is prohibited in the apartment.
  7. An early departure by the Client, earlier than specified in the reservation, does not entitle the Client to a refund of any part of the rental fee.
  8. The Company reserves the right, in cases of urgent malfunctions or other random events, to relocate the Client to another facility of similar standard, size, and location.

PENALTIES

  1. Within 48 hours after the Client's check-out, following the end of the rental period, the Company will inspect the condition of the apartment's equipment.
  2. If any deficiencies and/or damages are found in the apartment, the Company is entitled to deduct the appropriate compensation from the deposit or collect the funds/demand payment from the Client for the amount of incurred losses to restore the apartment to its original condition and standard.
  3. The Client's failure to report damages and/or deficiencies in the apartment does not release the Client from potential liability for them.
  4. If the keys are lost, the Company has the right to charge the Client for the cost of key replacement and lock replacement.
  5. In the case of significant failure to maintain cleanliness in the apartment, resulting in the need for additional cleaning by the cleaning staff, and the cleaning exceeds the standard cleaning time for the apartment/house, which is 2 hours, the Company has the right to charge the Client an additional fee of 120 PLN for each additional hour of cleaning by the staff.
  6. Violation of the smoking ban in the apartment results in the Client being charged an additional fee of 500 PLN.
  7. Unjustified calls to the Company's employees result in the Client being charged an additional fee of 150 PLN.
  8. In the event of the arrival of the police or security company due to the Client's misconduct or complaints from neighbors regarding the Client or persons occupying the apartment with them, the Company has the right to charge the Client an additional fee of 1000 PLN.
  9. If, after the rental period or after its termination, the Client continues to use the apartment without the Company's consent, the Client is obliged to pay compensation for unauthorized use of the apartment in the amount of 5 times the reservation fee paid.
  10. In the case of staying in the apartment with a greater number of people than declared in the reservation form, the discovery of vandalism and/or gross violations of domestic peace by the Company, the Company is entitled to terminate the contract immediately and/or request an appropriate additional payment. In such cases, the Client is not entitled to a refund of the rental fee and other rental costs, even for the period in which the reservation of the apartment/house will be shortened due to the aforementioned reasons.
  11. If the Client arrives with a dog, the Client is obliged to walk the dog on a leash and clean up after the dog. In the event of violations, the Company has the right to charge the Client a contractual penalty of 500 PLN.

COMPLAINT

  1. If any irregularities are discovered during the stay in the apartment, in relation to the conditions specified in the reservation, the Client has the right to submit a complaint during the stay or within one day after its completion. After this deadline, the aforementioned right of the Client expires, and the complaints will be left without examination.
  2. Complaints, grievances, and any objections should be sent to the following address: laba.ahoj.gdynia@icloud.com.
  3. The complaint will be processed within 14 business days from its receipt by the Company. The Client will be promptly notified by email about the method of handling the complaint.
  4. If the complaint is accepted, the Client will receive compensation proportional to the incurred and documented damage.

ADDITIONAL PROVISIONS

  1. Throughout the entire stay, the Client can report any breakdowns or damages in the apartment 24 hours a day, 7 days a week, by calling: +48731723271 or by email at: laba.ahoj.gdynia@icloud.com.
  2. In the event that the Company cannot fulfill the reservation made by the Client, it is obliged to offer the Client an apartment/house in the same period with a similar standard. If the Client does not accept the change, the Company undertakes to refund all payments made by the Client. This does not apply to circumstances for which the Company is not responsible, and which arise due to force majeure such as war, earthquake, flood, epidemic, tsunami, fire, decisions of authorities, etc.
  3. The Company is not responsible for inconveniences arising during the stay of Clients related to construction or finishing works that may be carried out on the premises where the apartment/house is located, as well as around it, interruptions in the supply of utilities (e.g., electricity, water, heating), internet, television, emissions of noise from neighboring properties.
  4. The Company is not responsible for the loss of items left by the Client in the apartment/house, stolen from it as a result of burglary, damaged due to random events, as well as for any damages to the car in the parking space or garage.
  5. All personal data of the Clients will be processed solely for the purpose of reservation fulfillment and for marketing purposes, in accordance with the provisions of the Personal Data Protection Act of May 10, 2018.
  6. By making a reservation, the Client agrees to have their personal data stored in the Company's database.
  7. Matters not regulated in this Regulations shall be governed by the provisions of the Civil Code.
  8. All disputes between the Company and the Client will be resolved in accordance with the provisions of Polish law by the competent court for the Company's registered office.